Description of services:
- Description/optimization of business process
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Development of regulations, standardization of business processes
- Development of a map of the company’s business processes
- Formation of requirements for business process automation
- Development of process indicators
- Development of process reporting
1. Description of the service “Description/optimization of a business process”
Structure of works
Description/optimization of an organization’s business process — a set of works, including defining the boundaries of the process, the result of the process, the owner of the process, the logic of interaction of departments within the process, a graphical description/modeling of the process in IDEF0 notation (for high-level processes), eEPC/Procedure or Cross-functional diagram/BPMN (for processes of 3-4 levels of detail or lower), a tabular description of the process (process step, inputs, outputs, responsible persons, standard deadlines), responsibility matrix, efficiency criteria, process document flow. Creating a process model in Business Studio.
Result of the work
The manager receives a clearly structured and clearly described business process of the company, where the boundaries of responsibility of all participants in the process are designated. The manager gets the opportunity to manage the efficiency and effectiveness of the process.
Example of result
A sample description of the business process is sent upon request.
2. Description of the service “Development of regulations, standardization of business processes”
Structure of works
Development of regulations, standardization of business process – a local regulatory act of the company, drawn up taking into account corporate requirements. The document contains all sections of the regulations/standard necessary for maintaining knowledge in the company about the procedure for performing the process.
Result of the work
A document, a local regulatory act, ready for approval and coordination by the head of the organization.
Example of result
An example of a local regulatory act is sent upon request.
3. Description of the service “Development of a map of the company’s business processes”
Structure of works
Development of a map of the company’s business processes — development of logically interconnected business processes, at the level of categories and groups of processes, 1-2 levels of business processes. Structuring processes based on reference models, the company’s target business model, and the value chain. A comprehensive description of all company processes at the top level.
Result of the work
Graphical holistic description of the company’s process system. Linking the organizational structure with the process system through the “Business Process Owner” role.
Example of result
A sample process map is available upon request.
4. Description of the service “Formation of requirements for automation of business processes”
Structure of works
In addition to the description of the business process, collection, methodical development of requirements for process automation, including changing the status of the control object in the process (status directory), role model of the process, development of the completeness of process scenarios. Development of the typology of business process analysts.
Result of the work
Functional requirements of business users for process automation.
Example of result
An example of functional requirements for automation is available upon request.
5. Description of the service “Development of process indicators”
Structure of works
This service focuses on developing process indicators, KPI, and creating an indicator passport, where all its attributes are developed – the calculation algorithm or accounting procedure, data sources, role structure, etc.
Result of the work
Passports of indicators were generated, and the customer’s attributes were developed based on the customer’s statistics. Options for visualizing the dynamics of changes in indicators in the form of dashboards were developed.
Example of result
An example of the development of process indicators is available upon request.
6. Description of the service “Development of process reporting”
Structure of works
Developing requirements for process reporting that allows for effective process performance management. Not just plan-fact analysis. Working out the procedure for generating and working with reporting, role structure – who works with the report and how.
Result of the work
A report layout was developed based on MS Excel, and the data structure and reporting visualization were developed taking into account the customer’s data statistics.
Example of result
An example of process reporting development is available upon request.
