Work on improving a business process is launched by an initiative supported by the Leader . The initiative can come from anywhere. It is important that it is the owner of the business process who shows or supports the initiative to improve their process. In our project, the owner of the Customer Request process is the head…
Any end-to-end business process of a company in a normal IT system “lives” better than in regulations with diagrams and clear text. For many, this thesis is obvious, but not for everyone. Let’s consider the example of the process of selling new buildings in a development company: 1) the “life” of the sales process in…
The attitude towards regulatory and methodological documents (RMD) in any Company is always ambivalent — contradictory, simultaneously positive and negative. The ambiguity of working with RMD can be expressed using the example of radical stereotypical positions — 1) “it is unclear who does what, there is chaos and disorder everywhere, everything should be spelled out…