Work on improving a business process is launched by an initiative supported by the Leader . The initiative can come from anywhere. It is important that it is the owner of the business process who shows or supports the initiative to improve their process. In our project, the owner of the Customer Request process is the head…
The purpose of the article is to show examples of strategy implementation management using a corporate unified information platform on an accessible tool – Bitrix24. The article discusses in simple language the possibilities of strategy management using this information platform. A more in-depth study of the topic requires more methodological development and more detailed technical…
In my opinion, the ideology defined by the “process owner” (company leader, department manager, person responsible for the process) is critically important when modeling and optimizing business processes. Based on the ideology (requirements, values), it is possible to formulate more reasonably proposals for structuring, optimizing the process, detailing its description, introducing new process links or…
Description of services: Description/optimization of business process Development of regulations, standardization of business processes Development of a map of the company’s business processes Formation of requirements for business process automation Development of process indicators Development of process reporting 1. Description of the service “Description/optimization of a business process” Structure of works Description/optimization of an…
From 2013 to 2017, a number of business processes were developed within the framework of the organizational development department: Sales of primary real estate; Putting a real estate object (address/building/pool of apartments/parking spaces) up for sale; Procedure for agreeing discounts; The procedure for forming prices for real estate objects; The procedure for conducting tenders for…
In the period from 2014 to 2017, in one interesting development company (with 300-600 employees, the number of people in the organization changed significantly during this period), within the framework of the organizational development department, I implemented, together with a team of analysts from the organizational development department, a number of projects to optimize and…
Any end-to-end business process of a company in a normal IT system “lives” better than in regulations with diagrams and clear text. For many, this thesis is obvious, but not for everyone. Let’s consider the example of the process of selling new buildings in a development company: 1) the “life” of the sales process in…
The topic is hackneyed, and yet, every company periodically has to solve problems in the field of organizational design – these can be issues of improving the organizational structure of the company as a whole, or local tasks of optimizing the interaction scheme for a separate area, issues of growth/development, or issues of interactions between…
The attitude towards regulatory and methodological documents (RMD) in any Company is always ambivalent — contradictory, simultaneously positive and negative. The ambiguity of working with RMD can be expressed using the example of radical stereotypical positions — 1) “it is unclear who does what, there is chaos and disorder everywhere, everything should be spelled out…
Domestic companies use the BSC (balanced scorecard) approach to specify strategic goals, taking advantage of the method to clearly show the logic of connections between goals in the company’s strategic map (easy-to-read strategy maps). At the same time, there are many problems in using the BSC approach in practice, and these problems are usually the…