Work on improving a business process is launched by an initiative supported by the Leader . The initiative can come from anywhere. It is important that it is the owner of the business process who shows or supports the initiative to improve their process. In our project, the owner of the Customer Request process is the head…
This post is more about observations and reflections than about specific advice. How do we deal with problems in business, in an organization? How do we treat them? What are problems for us? – a reason for political struggle – an increase in budget and power, a reason for punishment/accusations/manipulation, an opportunity for growth for…
The topic is hackneyed, and yet, every company periodically has to solve problems in the field of organizational design – these can be issues of improving the organizational structure of the company as a whole, or local tasks of optimizing the interaction scheme for a separate area, issues of growth/development, or issues of interactions between…
The attitude towards regulatory and methodological documents (RMD) in any Company is always ambivalent — contradictory, simultaneously positive and negative. The ambiguity of working with RMD can be expressed using the example of radical stereotypical positions — 1) “it is unclear who does what, there is chaos and disorder everywhere, everything should be spelled out…
Telling something complex in simple terms is not as easy as we would like… Automation of the BSC is a topic that is somewhat of a “thing in itself” series, but I want to share my experience in automating a balanced scorecard, or more precisely, automating some of the tasks and processes associated with developing…
Management by e-mail & protocol management VERSUS regular management… 2:0 I propose to add to the management cabinet of curiosities several everyday phenomena, noticed from management practice. They are so simple that we perceive them simply as an integral part of our corporate life: management by-e-mail (management via mailbox) protocol management (management through meeting minutes)…
