It is useful to have at hand databases (DB) of indicators, where various indicators and metrics are collected and classified by industries and functional areas. I provide a list of sites (replenished from time to time, as new sources are found) containing libraries of indicators, KPIs (both English-language and domestic sites). Not all sites are ready to share information, many KPI services are paid:
- http://www.kpimegalibrary.com/ — 8,000 KPIs free, freely available online on the website, 17,000 KPIs are sold through a book with a database of indicators
- http://kpilibrary.com/ — paid service, classifier of indicators by processes, industries
- http://kpistandard.com/ — 25,000 KPIs, classifier of indicators by industries and sectors, paid service, no viewing
- http://www.strategy2act.com/ — comercial KPI library where you will find ready-to-use KPIs for any business niche
- http://www.kpilib.ru/ — free domestic library of indicators (KPI), replenished by experts and taking into account industry specifications and functional areas of activity
- BSC Designer launched a new project http://www.winningkpi.com/
- http://www.ft-group.ru/services/kpi-system-and-balanced-scorecard/kpi-library/ Library of indicators First Training Group – sold separately, as a service
- http://www.epmreview.com/KPI-Library.html – English-language resource, a small library of KPIs from one of the experts (Paul R Niven), but free
- KPI in logistics: http://www.mjr.ru/assets/files/KPI%20in%20Logistics.pdf
- Indicators of personnel management efficiency, calculation supported by 1C version 8 functionality: http://v8.1c.ru/hrm/effectivnost_upravleniya_personalom/
- BSC Toolkit for HR: http://www.hr-scorecard-metrics.com/
- IT Process Metrics – An Approach to Metrics Development – Use the IT Infrastructure Library: http://ru.wikipedia.org/wiki/ITIL. IT KPIs from the IT Director: http://www.slideshare.net/hhru/kpi-9177671
- KPI for lawyers, — discussion of the topic: http://blog.abakshin.com/archives/676
- KPI for security service employees, — discussion of the topic: http://www.kpilib.ru/forum.php?tema=92
- BSC Toolkit for Hotel KPI: http://www.hotelkpis.com/
- Performance Indicators for Restaurants, Cafes, Catering, Clubs & Hotels: http://www.profitablehospitality.com/public/88.cfm
- KPI in social media, Social Media Metrics: http://startupwomen.ru/stati/instrumenty/o-vazhnom-metriki-v-smm , http://www.shopolog.ru/news/shpargalka-po-kpi-v-socialnyx-media/attachment/222/ Measuring ROI in social networks: http://www.likeni.ru/analytics/13-metrik-dlya-izmereniya-roi-v-sotzsetyah/
- Key performance indicators (KPI) of the innovative development program of Gazprom: http://www.gazprom.ru/f/posts/97/653302/programma-razvitia.pdf
- Key Performance Indicators for Professional Services Companies, Metrics that Matter: http://online-accounting.
financialforce.com/Metric s-that-Matter-eBook2.html - Global macro indicators that allow for global comparison of economies, innovations, and political systems of different countries are disclosed in the article: “Global indicators of global monitoring”
There are sites with lists of standardized business processes (for example, a good classifier of business processes American Productivity & Quality Center, a very useful site http://www.apqc.org/ ), but without process indicators. At the same time, if you write a request to APQC, you can quite easily get a meaningful answer and a list of KPIs, structured by business process levels. Example of a response with a list of KPIs: FINAL MeasureLibrary 5.2013 The ideal option is a DB that combines a structured description of business processes with process indicators…
Unfortunately, many libraries of indicators are paid, although the probability of applying indicators from the KPI database to your company is extremely low, especially the probability of applying foreign KPIs from English-language KPI databases in domestic practice is low.
Ready-made indicators from external KPI databases are sometimes a weak help; the optimal, but more labor-intensive option is to analyze the company’s business process system using criteria and the right questions:
- Process result – what is the process result expressed in? How to measure? Is the external/internal client satisfied with the process result? What are the satisfaction criteria?
- Resource costs for process execution – what resource costs are required to execute a business process? How to measure? What standards must be met?
- Time indicators of process implementation – what time measurements during the process implementation are appropriate? What standards exist? What deviations from deadlines are appropriate to measure each reporting period – average, maximum?
- Level of defects/nonconformities in process execution – what are the nonconformities in process execution? How to measure?
The process indicator groups are discussed in more depth in the article “How is the process approach useful for using the balanced scorecard? ”
The list of global indicators is given in the post “Global indicators of global monitoring” . Mega-look at indicators and metrics.
